CocciFlows product · Starter edition
AI Customer Service Agent
A 24/7 assistant for your website that answers customer questions from your business information — services, hours, FAQs, policies — and hands the conversation to your team by email the moment a human should take over.
Checkout opens shortly — no payment is collected today. Join the launch list to be notified on day one. · No subscription to CocciFlows
Downloadable, self-hosted software. You supply your own n8n instance, your own OpenAI API key, and your own SMTP/email service where escalation email is used. Those third-party usage and hosting costs are billed by those providers and are separate from the $49 product price.
Your business knowledge, answering politely, around the clock
Answers from YOUR facts
You configure services, opening hours, contact details, FAQs, and policies. The agent is instructed to answer only from that — and to say so honestly when it doesn't know, instead of inventing answers.
Escalates like a good employee
When a customer asks for a person, raises something sensitive, or the answer isn't in your knowledge, the agent replies politely and emails the full enquiry — with any contact details the customer shared — to your team.
Lives on your website
The included chat widget adds a floating chat button with one copy-pasted snippet. Mobile-friendly, keyboard accessible, and deliberately neutral so it fits any brand.
Every conversation stays on infrastructure you control
CocciFlows has no server in this path. We build the workflow; you own and run it.
Included in Starter — $49, one-time
- The production n8n agent workflow (knowledge-grounded answers, multi-turn conversations, prompt-attack deflection)
- CocciFlows Setup — a guided local wizard: business details, knowledge, OpenAI, n8n, email — no code, no JSON, no server restarts
- Automatic installation into your n8n, honest health checks, one-click activation, built-in test chat
- Website chat widget + one-snippet install
- Human escalation with email notification and lead capture
- OpenAI integration with a low-cost default model (configurable)
- Plain-language documentation: start-here, installation, testing, troubleshooting
- Free minor updates for version 1.x
Not included in Starter
These are planned for the Professional and Premium editions — Starter is deliberately focused:
- WhatsApp / Telegram channels
- CRM synchronization
- Calendar & appointment booking
- Voice calls
- Ticketing / SLA management
- Advanced analytics dashboards
- Large document knowledge bases (vector search / RAG)
- Multi-agent routing, multi-location
- White-labeling (the widget shows a small "Powered by CocciFlows" line)
Honest numbers before you buy
You need
- Your own n8n (version 1.60+): self-hosted or n8n Cloud
- An OpenAI account and API key
- SMTP email details (for escalation emails)
- Node.js LTS (free) on the computer where you run setup
New to n8n? The documentation shows the fastest ways to get an instance.
What it costs to run
$49 is the CocciFlows product price — one-time, no subscription to us. Your separate third-party costs, paid directly to those providers:
- n8n hosting — from ~$5/month self-hosted, or your n8n Cloud plan
- OpenAI usage on your key — typically a fraction of a cent per customer question with the default model; set a spend cap in your OpenAI account
- Email/SMTP — whatever your provider charges (often nothing extra)
We will never advertise "no other costs" — these are your accounts and your control.
About 15 guided minutes
Launch the wizard
Double-click the launcher for Windows or macOS. A branded setup wizard opens in your browser — running locally on your computer.
Teach it your business
Name, hours, tone, services, FAQs, policies — friendly forms with examples. Then your OpenAI key (tested live) and your n8n.
Install → check → activate
The wizard installs the workflow into your n8n, runs real health checks, activates only when they pass, and lets you chat with your live agent before your customers do.
Starter FAQ
Which AI models does it use?
Any chat model on your OpenAI account. The default is a low-cost model well suited to customer service; you can change it in one field. Support for further AI providers is on the roadmap.
Does it work in my language?
By default the agent replies in the language the customer writes in; you can also fix a single reply language. Your knowledge can be written in any language.
Can I update my knowledge later?
Yes — reopen the wizard, edit, click Install again. Updates apply in minutes without touching your keys or your website snippet.
Can I uninstall it?
Yes, from the wizard in one action: it removes the workflow and the credentials it created from your n8n. Then delete the snippet from your website. Nothing else is left behind.
Is the AI perfect?
No AI is. The agent is engineered to stay inside your knowledge, deflect prompt-manipulation attempts, and escalate to humans rather than guess — and we document its limits instead of hiding them.
AI Customer Service Agent — Starter
$49 one-time purchase
Checkout opens shortly — no payment is collected today. Join the launch list to be notified on day one.
One-time purchase · digital download · self-hosted on your own n8n · you supply your own OpenAI API key and SMTP service · third-party service costs are separate.
Before you buy: Terms of Service · Privacy Notice · Refund Policy